Privacy policy

Last updated: July 15, 2026

Asorvi ("Asorvi," "we," "us," or "our") operates the website asorvi.store (the "Site") and provides pet essentials for cats and dogs to customers in the United States and Canada. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site, create an account, make a purchase, or otherwise interact with us.

By using our Site, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use our Site.

1. Information We Collect

We collect the following categories of personal information:

  • Contact information: name, shipping address, billing address, email address, and phone number.
  • Order information: items purchased, order value, order history, and any notes you provide about your order.
  • Payment information: your payment method is processed securely by Shopify Payments and/or PayPal. Asorvi does not directly collect or store your full credit card number, CVV, or bank account details — these are handled entirely by our PCI-compliant payment processors.
  • Account information: if you create a customer account, we store your login credentials, saved addresses, and order history.
  • Device and usage information: IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits, collected automatically through cookies and similar technologies.
  • Communications: any information you provide when you contact our customer support team, including the content of your messages.

2. How We Collect Information

We collect information: (a) directly from you when you browse our Site, create an account, place an order, subscribe to our newsletter, or contact us; (b) automatically through cookies, pixels, and similar tracking technologies as you use our Site; and (c) from third-party service providers, including our e-commerce platform (Shopify), payment processors, and marketing/analytics partners.

3. Cookies and Tracking Technologies

Like most e-commerce websites, Asorvi uses cookies and similar technologies to operate our Site and improve your experience. Cookies help us:

  • Keep items in your shopping cart between visits
  • Remember your login and preferences
  • Understand how visitors use our Site so we can improve it
  • Measure the effectiveness of our marketing campaigns, including Meta (Facebook and Instagram) advertising

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our Site, including your ability to complete a purchase.

4. Analytics and Advertising (Including Meta Pixel)

We use third-party analytics and advertising tools — including Meta Pixel (Facebook/Instagram), Google Analytics, and Shopify's built-in analytics — to understand how customers interact with our Site and to measure and improve the performance of our advertising campaigns. These tools may collect information about your browsing behavior on our Site and other websites, and may use that information to show you relevant ads on Meta platforms and elsewhere.

You can learn more about how Meta uses this data and manage your ad preferences at Meta's Privacy Policy and through your Facebook/Instagram ad settings.

5. Marketing Communications

With your consent, we may send you marketing emails about new products, promotions, and updates from Asorvi. You can unsubscribe at any time using the "unsubscribe" link in any marketing email, or by contacting us at the email below. Even if you opt out of marketing emails, we may still send you transactional emails related to your orders (such as order confirmations and shipping updates).

6. Payment Information

All payments made on asorvi.store are processed through Shopify Payments and/or PayPal, both of which maintain their own strict security and privacy standards, including PCI-DSS compliance. Asorvi never sees or stores your complete card number. For more information, please review Shopify's Privacy Policy and/or PayPal's Privacy Policy.

7. How We Use Your Information

We use the personal information we collect to:

  • Process, fulfill, and ship your orders
  • Communicate with you about your orders, account, and customer service inquiries
  • Send marketing communications, where you have opted in
  • Improve our Site, products, and customer experience
  • Detect and prevent fraud, unauthorized transactions, and other illegal activity
  • Comply with applicable legal obligations

8. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service providers who help us run our business, including Shopify (our e-commerce platform), payment processors (Shopify Payments, PayPal), shipping and fulfillment partners, and customer support tools.
  • Marketing and analytics partners, including Meta (Facebook/Instagram) and Google, to help us measure and improve our advertising.
  • Legal and safety purposes, where required to comply with the law, respond to legal process, or protect the rights, property, or safety of Asorvi, our customers, or others.
  • Business transfers, in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to maintain your order history, comply with legal and tax obligations, resolve disputes, and enforce our agreements.

10. Your Rights and Choices

Depending on where you live, you may have the right to: access the personal information we hold about you; request correction of inaccurate information; request deletion of your personal information; opt out of marketing communications; and opt out of the sale or sharing of personal information for targeted advertising, where applicable under state privacy laws (such as the California Consumer Privacy Act).

To exercise any of these rights, please contact us using the details below. We will respond to verifiable requests within the timeframe required by applicable law.

11. Children's Privacy

Our Site is not directed at children under the age of 13 (or 16, where applicable), and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

12. Data Security

We use commercially reasonable administrative, technical, and physical safeguards — including SSL encryption on our Site — to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

13. International Data Transfers

Asorvi works with service providers and infrastructure located in different countries. By using our Site, you understand that your information may be transferred to, stored, and processed in countries other than your country of residence, including countries that may have different data protection laws.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page and revise the "Last updated" date above. We encourage you to review this policy periodically.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Asorvi
Email: support.asorvi@gmail.com